Effective Date: 20/01/2026
Urban Clean & Shine (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
1. Information We Collect
We may collect the following information:
- Personal details such as name, phone number, email address, and service address
- Booking and payment-related information
- Communication details via calls, WhatsApp, email, or website forms
- Website usage data (if applicable)
2. How We Use Your Information
We use the collected information to:
- Provide and manage cleaning services
- Process bookings and payments
- Communicate service updates and confirmations
- Improve our services and customer experience
- Comply with legal and regulatory requirements
3. Information Sharing & Disclosure
- We do not sell, rent, or trade your personal information.
- Information may be shared with our staff or service partners only for service delivery.
- We may disclose information if required by law or government authorities.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.
5. Customer Consent
By using our services or providing your information, you consent to the collection and use of information as outlined in this Privacy Policy.
6. Cookies & Tracking (If Applicable)
Our website may use cookies to enhance user experience and analyze website traffic. You may choose to disable cookies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.
8. Data Retention
We retain customer information only as long as necessary to fulfill service obligations and legal requirements.
9. Your Rights
You have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Opt out of promotional communications
10. Changes to This Policy
Urban Clean & Shine reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting.
11. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us at:
Urban Clean & Shine
📞 Phone / WhatsApp: 9284449100